Business System
CNH Industrial is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do. As a truly global company, CNH Industrial’s 37,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world through our core brands: Case IH, STEYR, New Holland Agriculture, CASE, and New Holland Construction.
The Customer Product Quality Specialist is responsible for the Customer Experience within the GPP (Global Product Platform) and acts as the Product Quality interface between Regional Quality and GPP for assigned model families.
- To identify, consolidate & prioritize current product quality and reliability issues coming from Regional Quality Teams, NH, CASE IH Brands & through analysis of Global Warranty Reporting tools. Analyze warranty claims/data/statistics to quickly identify emerging issues to build technical improvement projects.
- Accurately define and prioritize product concerns for the 7 Step Process as a key member of the Current Product Management Team with responsibility providing Robust Problem Statement identification for Root Cause development and Resolution Effectiveness. Responsible for warranty parts returns and analysis to drive problem definition and root cause development.
- To identify and develop Product Improvement Programs (Field Campaigns) with respect to Customer Satisfaction, regulatory & safety concerns. Forecasting completion rates, identifying parts, labor, travel, and other variable expenses as necessary to achieve Regional & Management approval, supervising completion rates and managing any necessary issues through to program closure.
- To build and maintain quality & reliability Roadmaps with CPM Manager collaboration for assigned Product lines To achieve Product reliability (MERF) & Warranty Cost Targets (CORF) through ongoing analysis.
- Support plant quality teams in the investigation, problem statement identification and solution development for technical issues.
- To support discussions & risk assessments vital during Product Safety Reviews.
- To assist the Platform Team in determining the strategic direction of new products in areas of field quality and reliability, fitness for use, and customer satisfaction based on current Product performance.
- To regularly report & communicate KPI (key performance indicators) & Product Concern status to stakeholders.
- Bachelor’s Degree in relevant field: Engineering, Quality Management or similar field.
- 5+ years of experience in an Industrial Manufacturing Setting
- Experience with Data Analytics – Statistics, Pareto, Dashboards, Databases
- Quality / problem solving / resolution tools: Kaizen, Ishikawa, 5W1H, DMAIC, Seven-step
- Mobile equipment knowledge (systems, application, operation)
- Required Technology: Expert Level Excel Skills, Power BI (Preference)
CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information!
Annual Base Salary range for this role: $84,500 to $124,000 USD (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal “EEO is the Law” poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnh.com.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
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