Job Purpose

Are you passionate about agricultural machinery and thrive on solving complex technical challenges and supporting cutting-edge agricultural technology?

We’re looking for a Field Technical Specialist to provide in-field support to dealerships and distributors across New Zealand with expert guidance, diagnostics and solutions for our range of tractors. If you’re someone who thrives on solving problems, enjoys working closely with people and wants to be a part of a team that supports innovation in the ag-tech space – this could be the role for you.

Grow a career. Build a future.

Key Responsibilities

• Provide direct technical support to authorised dealers and distributors by investigating complex technical concerns in the field across New Zealand
• Coach and mentor dealer and distributor technical teams to grow their product knowledge and diagnostic skills
• Conduct dealer and customer visits to resolve technical issues efficiently and effectively
• Prepare detailed technical field reports to support issue tracking and escalation
• Identify recurring product issues from the field and provide feedback to improve customer satisfaction
• Collaborate with other technical and training specialists to share workloads as needed:
  • Administer THD requests and contribute to Level 1 technical training material creation and coordination
  • Drive the completion of product improvement programs in the market
  • Support the use of technical support applications and digital platforms

Experience Required

• Trade-related qualifications in an industrial maintenance field
• Minimum 5 years of relevant technical experience in an industrial maintenance field
• Experience with agricultural and/or construction equipment
• Technical expertise across mechanical, electrical and/or hydraulic systems
• Excellent diagnostic skills with modern electronic systems and hydraulics.
• Strong interpersonal and communication skills
• High level analytical and problem-solving skills
• Self-starter with excellent time management abilities
• Resourceful, determined, and adaptable under pressure
• Competent in using MS Office Suite
• Willing to travel across New Zealand frequently Willingness to travel extensively within the region

About Us

CNH is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do. CNH is a global leader in equipment and services, powering the future of agriculture and construction. United by our mission to Break New Ground, we’re driven to deliver innovation, champion sustainability, and boost productivity—helping those who shape our world work smarter and achieve more. As a truly global company, CNH’s 37,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world through our core brands including Case IH, New Holland Agriculture, K-Line Ag, Horwood Bagshaw and Flexi-Coil.

We are proud to be a certified Great Place to Work, showcasing our commitment to fostering a positive and inclusive workplace culture.

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Opportunity to develop your skills in a dynamic environment
• Competitive base salary and performance incentives
• Tool of trade car
• Retail discounts
• Health insurance (Southern Cross)
• Paid parental leave
• Novated leasing