Service and Support
About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
The Technical Training Specialist will deliver Service Training courses in support of Agricultural brands for dealer service technicians, field personnel, and internal company personnel. They will work in a team environment to deliver comprehensive training curriculum on assigned products, including all supporting materials, while maintaining a professional training environment. Communicate effectively with Technical Support, Product Management, and field personnel to identify training needs/issues and achieve product support training objectives. The instructor should have excellent knowledge of the products, strong communication skills, and the ability to engage and educate diverse audiences..
Key Responsibilities
- Deliver comprehensive Technical Training courses for dealer service technicians, field personnel, and internal company personnel, ensuring effective knowledge transfer and skill development.
- Collaborate with the Development group to create high-quality training support materials on current products, ensuring accuracy and relevance.
- Support other product support areas (Technical Support and Technical Publications) as required, contributing your expertise and knowledge.
- Maintain and manage equipment inventory for assigned products to support Service Training needs effectively.
- Ensure training courses and materials adhere to department guidelines, including pre/post-testing and standard course evaluations, to maintain quality standards.
- Coordinate travel arrangements, supporting material logistics, and equipment for onsite and offsite training courses, ensuring smooth execution.
- Be willing to work at offsite locations to present localized training for approximately 30% of the time, demonstrating flexibility and adaptability.
Experience Required
- An Associate’s Degree in a relevant technical field (e.g., technical education) and a minimum of three years of relevant technical or training experience.
- A High School Diploma with a minimum of five years of substantial technical or training experience in a related industry. At least 2+ years of customer service or technical support experience, demonstrating strong interpersonal and problem-solving skills.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to diverse audiences.
- Proficiency in relevant computer applications and training tools.
Preferred Qualifications
- A Bachelor’s Degree in a relevant field such as Engineering, Agricultural Technology, Construction Management, or Adult Education/Training.
- Hands-on diagnostic experience with agricultural equipment, including troubleshooting and repair.
- Extensive experience with dealership service department operations, particularly maintenance and repair of agricultural or construction equipment.
- In-depth technical knowledge in one or more of the following product areas: Agricultural or Construction equipment, with a strong emphasis on powertrains, hydraulics, electrical, and electronic systems.
- Excellent written and verbal communication skills, including proficiency in delivering engaging presentations and training sessions.
- Comprehensive computer skills, including familiarity with relevant software and training tools.
- Substantial technical experience in diagnostics of mechanical, electrical (12V or 24V DC), and hydraulic systems.
- Strong understanding of dealership business practices related to product support and customer service.
- Knowledge of Precision Agriculture Applications and Diesel Engine Emissions Systems. Familiarity with Adult Learning Methodologies and effective training techniques for diverse audiences.
- Experience with Distance Learning platforms and delivering virtual or remote training sessions.
Pay Transparency
The annual salary for this role is $84,000,00-$112,00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
- Flexible work arrangements
- Savings & Retirement benefits
- Tuition reimbursement
- Parental leave
- Adoption assistance
- Fertility & Family building support
- Employee Assistance Programs
- Charitable contribution matching and Volunteer Time Off
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BUILD A CAREER DOING MEANINGFUL WORK
Join us at the forefront of precision technology, automation, electrification, and alternative fuels. Be part of a team that makes a difference with their innovative thinking and inspired creativity.
