Service and Support

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.  

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

The Technical Support Specialist – Hay & Forage is a vital team member within the Technical Support organization (TS). These Teams have three primary roles within the North American CNH Industrial commercial operations: Provide expert technical advice to dealership service department technicians as well as to the CNH Industrial Field Service people; Help improve reliability and serviceability of CNH Industrial products; Author and maintain service information and solutions into the ASIST Knowledge database for Dealers to reference. 

The ideal candidate will be located in Ames, IA, NH, Racine, WI or Saskatoon, SK.

Key Responsibilities

• Help Dealer technicians with: Diagnosing and trouble-shooting technical concerns on agricultural equipment; Diagnosis of systems using electronic test equipment and interpretation of fault codes; Adjustments and settings for hydraulic, electrical and application performance; Adjustments and settings for varying crop harvesting, planting or precision applications; Procedures related to equipment repairs and preventive maintenance.
• Answer technical questions from CNH Industrial dealers or from CNH Industrial Field Service people using personal knowledge, experience and available reference sources
• Structure answers consistent with CNH Industrial objectives while being attentive to the cost of repairs to CNH Industrial, the dealerships and customers. 
• Crafting additional technical troubleshooting documents to allow dealers to search the self-help ASIST database for technical solutions; Delivery to CNH Industrial Quality, Engineering and Manufacturing to identify emerging product or application issues and help improve reliability and serviceability of CNH Industrial products; Statistical use, to help identify emerging product issues. 
• Maintain relationships with Engineering, Quality, Technical Training and Technical Support employees to provide regular informal feedback of current issues that dealerships are experiencing with CNH Industrial equipment. 
• Develop and conduct online and/or web based training activities for Dealership Technicians and internal customers; support other Technical Training initiatives as necessary. 
• Become “product experts” on assigned products (the Technical Support Specialist will support more products as their level of technical skills and product understanding increases)

Experience Required

• Bachelor’s Degree or equivalent experience OR
• Associate’s Degree or equivalent experience with 3+ years of technical experience with mobile equipment OR
• High School Diploma or equivalent experience with 5+ of technical experience with mobile equipment
• 2+ years of mechanical experience, specifically working with mobile equipment

Preferred Qualifications

The preferred candidate will have:

• Bachelor’s Degree preferred in Engineering Technology or related degree
• 2+ years of customer support experience
• Dealership experience (service, parts, or Precision)
• Technical experience with Hay & Forage (windrower, SPFH, round baler) Agriculture concepts and technology
• Technical experience relating to diagnostics of mobile electrical (12 or 24 volt DC) and hydraulic systems
• Technical writing skills 

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs 
• Charitable contribution matching and Volunteer Time Off

EEO

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal “EEO is the Law” poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnh.com.

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.