Quality

Primary and Secondary duties:

Responsible for interactions with the global Technical Support teams and brand organizations (Regions, Area’s, Branches, markets, and Importers):

• Provide answers / resolutions to technical questions (ASIST, phone, personal contacts, market visits)
• Responsible for producing all technical information for the field for their Product Line (inc. PIP (Campaign), Service Bulletins and SNU) also covering development and validation of rework instructions.
• Responsible for creating, maintaining, and updating PB masters to provide the latest information regarding open issues to the Technical Support and Field Service teams.
• Visit the field to; investigate specific concerns by collecting technical data, understand the local market requirements, promote the company’s customer driven image and boost customer satisfaction and loyalty.
• Be the Quality representative to support the markets by providing in-depth technical feedback for meetings with the brands, dealers, importers, and customers.
• Prepare and present detailed technical feedback on product improvements and open concerns at regular technical update conferences.
• Assess, validate, and approve the KOR requests from all markets (STS).
• Organize failed parts recall to the partners for root cause investigation.

Interactions with the internal departments (Product Platforms, Engineering, Manufacturing, Spare Parts, Warranty, Technical Publications, and Training):

• Represent the marketplace and the voice of the customer during CPM activities (Early Warning and Current Product Management (CPM).
• Identify emerging concerns from the field, gather supporting information, consolidate and escalate.
• Play a central role in the collection of data to diagnosis and define new CPM profiles (including in-field investigation) to ensure efficient and effective problem resolution.
• Assist in the development and validation of containment and fix actions.
• As a key member of the Early Warning Team, closely monitor the performance of new products in the field, escalating new issues when necessary to ensure they are actioned within a short timeframe.
• Identify Product Improvement Programs (PIPs) required in the field and present them to the CPM team.
• Create PIP bulletins and monitor the launch in conjunction with Spare Parts and Warranty.
• Organize the installation of Items on Test and feedback the results to CPM Team.
• Represent the customer in product development activities with engineering and the Product Platforms.
• Escalate legal and safety issues to and discuss with the Product Safety Committee.
• Support Technical Publications with product specific knowledge and experience assisting with development of the Service and Operator’s manuals.
• Support the spare parts organization with product knowledge and technical parts support.

·      Manage the Recall of failed components for further investigation with CPM team

Education/Qualifications (Min): Graduate Mechanical Engineer

Essential experience and skills:

1.    10-15 years of experience in Agricultural / Off-highway/ Automotive/ Industrial industry preferred.

1. Expertise diagnostic & root Couse analysis in TIER 4 engine, TCU, EDC, onboard diagnosis system.
2. Expertise in problem-Solving processes and methods on the electronic engine, transmission, hydraulics- through “on board diagnostic” through HH Menu & EST.

4.    Excellent knowledge of the electrical & hydraulics schematics.

5.    Expertise in trouble shouting and problem solving in vehicle- Hydraulics, transmission, electrical, electronics.

6.    Familiar with Teamcenter and Teamcenter Vis mockup