Service and Support
CNH Industrial is a world-class equipment and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands: Case IH, New Holland Agriculture, STEYR, CASE and New Holland Construction Equipment. As a truly global company, CNH Industrial’s 37,000+ employees form part of a diverse and inclusive work environment, passionate about empowering customers to grow, and build, a better world.
The Warranty Manager operates within the Agriculture Parts and Service division with the primary objective to provide for the management of warranty claims assessment, systems administration, dealer inquiries, and project execution by leading the NA Ag Warranty Team. The Primary objective of this role is to ensure the appropriate and legitimate processing of warranty claims through regular reviews and audits of submitted claims, provide resolutions to dealer inquiries, and guide the implementation of projects designed to enhance the warranty process.
This role is eligible for a hybrid work model and can be located in Racine, WI, Oak Brook, IL, New Holland, PA, Ames, IA or Saskatoon, SK Canada.
- Provide vision and direction to drive execution of the North America AG Warranty Team with a service and customer-centric approach
- Lead a team of 5 direct-employees and a team of contract claim assessors to adjudicate warranty claims for the agriculture segment and support the administrative needs of the Construction segment
- Review and decision adjudicated, high-dollar Delegation of Authority (DOA) claims, exceptional and escalated failures, communicate warranty decisions to key stakeholders
- Provide hands-on support for dealers and claim assessors by interpretation of warranty policy, implementation of standardized best practices for claim adjudication processes, improve quality and consistency for dealers and claim assessors
- Ensure Key Performance Indicators are monitored and analyzed to ensure operational targets are achieved through data analysis
- Collaborate with global regions on project planning from blueprint design to implementation
- Maintain system functionality for North America in conjunction with global SAP Systems Governance and ICT to meet dealer needs and CNH financial controls
- Drive administration of warranty policy in conjunction with commercial brands, warranty claim audits, technical instruction on warranty claims
- Engage with Product Quality, Commercial Brands, Construction Segment, Supplier Warranty Recovery, Finance on administration of warranty policies to enhance dealer claim submission experience.
Annual base salary range for this position is $105,750 – $141,000 USD. (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
The qualified candidate will have:
- Bachelor’s Degree in Engineering, Business Administration, or Agricultural Sciences and 7+ combined years of experience in any combination of the following areas: warranty, quality, equipment dealer inquiry or call center roles, equipment remarketing, after sales &/or service.
- In lieu of Bachelor’s Degree will consider Associates Degree in a related field and 10+ years of combined experience in any of the following: warranty, quality, equipment dealer inquiry or call center roles, equipment remarketing, after sales &/or service.
- 2 years’ experience reading dealer technical repair information requests
- Daily experience working within SAP applications and Microsoft Office Products (Excel, Word, Power Point)
- 5+ years of dealer facing roles within CNH and externally with other brands
CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information!
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal “EEO is the Law” poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnh.com.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
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