Service and Support
About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
The position is responsible to Enhance Customer Experience and Retention, Expand Parts and Service Network by improving Reach, Develop Service Resources and facilities at Dealerships, Achieve Parts and Lubricant Target for CNH Profit with dealers viability & Implementation of Customer Loyalty Retention Programs and relevant Sales thru Services. Identify and resolve dealer issues for service with the objective of achieving annual zonal parts & service targets. Enhance reach, response, relationship and systems within organization’s service strategy and process and system guidelines. driving the CBUs along various Network & Business Excellence initiatives
Key Responsibilities
Zonal Parts & Service Manager
Enhance Customer Customer connection and retention.
Ensure tractor retention and improve tractor reporting.
Resolve customer complaints promptly.
Enhance customer experience to achive a high Net Promoter Score (NPS).
Enhance the service and parts network through authorized service centers.
Ensure trained manpoweris available at dealerships.
Improve dealer’s service and administrative capabilities
Ensure targets are assigned and achieved for parts and lubricants.
Ensure commodity goods management.
Implement strategise and deliver customer retention programsand boost sales with effective service.
Experience Required
Minimum 15-20 years of experience
in parts & Service in Automobile / Agri Industry
Preferred Qualifications
B.Tech (Mechanical Engineering) or Agricultural
What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
- Flexible work arrangements
- Savings & Retirement benefits
- Tuition reimbursement
- Parental leave
- Adoption assistance
- Fertility & Family building support
- Employee Assistance Programs
- Charitable contribution matching and Volunteer Time Off
Share This Job
BUILD A CAREER DOING MEANINGFUL WORK
Join us at the forefront of precision technology, automation, electrification, and alternative fuels. Be part of a team that makes a difference with their innovative thinking and inspired creativity.
