Communications
CNH Industrial is a world-class equipment and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands: Case IH, New Holland Agriculture and STEYR, supplying 360° agriculture applications from machines to implements and the digital technologies that enhance them; and CASE and New Holland Construction Equipment delivering a full lineup of construction products that make the industry more productive. Across a history spanning over two centuries, CNH Industrial has always been a pioneer in its sectors and continues to passionately innovate and drive customer efficiency and success, driven by its purpose of Breaking New Ground. As a truly global company, CNH Industrial’s 35,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world.
The Technical Writer will craft and develop comprehensive and accurate technical information that meets all standards of CNH worldwide dealers and customers. This project team member will build new and major updates of technical information and rely on understanding of CNH equipment, organization, and processes. This role will focus on the Service Manual and diagnostic information required to efficiently diagnose and repair issues in the field.
This position is eligible for hybrid work arrangements – which will require 2-3 days per week in our Racine, WI office.
Responsibilities
- Participate in team planning activities by helping to develop estimated hours and resource requirements to ensure completion of projects as scheduled.
- Develop technical information including theory of operation, maintenance, diagnostic information, schematics, troubleshooting guides, and service instructions for a global audience.
- Interact with other business areas including Engineering, Technical Training, Product Support, and Field Service.
- Produce technical information that conforms to CNH style guide and procedures manuals. Information must be accurate to decrease warranty cost and risk of litigation. Ensure technical information meets all legal and safety requirements by aligning with all current safety and legal standards, machinery directives and company policies with respect to product operation, service, and documentation.
- Keep advised of product launch team objectives to assure individual assignments with product launch plans for Global Product Development requirements to be fulfilled.
Qualifications
- Associate degree in technology, Automotive, Agricultural, or related field with at least two (2) years of experience in mechanical, electrical and hydraulics OR
- High school diploma with at least five (5) years of experience in Automotive, Agricultural, mechanical, electrical and hydraulics.
- Basic computer knowledge, MS Suite, and navigation between multiple systems.
- Experience with Arbortext is preferred.
- Hands on with mechanical repairs is extremely helpful.
CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information!
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal “EEO is the Law” poster and its supplement here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.
Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
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