Aftermarket
Who are we? CNH is a world-class equipment and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands: Case IH, New Holland Agriculture and STEYR, supplying 360° agriculture applications from machines to implements and the digital technologies that enhance them; and CASE and New Holland Construction Equipment delivering a full lineup of construction products that make the industry more productive. Across a history spanning over two centuries, CNH has always been a pioneer in its sectors and continues to passionately innovate and drive customer efficiency and success, driven by its purpose of Breaking New Ground. As a truly global company, CNH’s 35,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world.
Title/Position:
Field Service Technician UK/MEA
Contact E-mail:
hrrecruitment.ukroi@cnhind.com
Region:
UK/MEA
Country:
UK
Location:
Field based
Business:
Product Support
Organisation:
Dealer & Customer Support
Contract type:
Permanent
Grade:
Hourly Grade 5 Job requirements and qualifications:
Basic Function:
Working within the service team, this exciting and challenging position will be based from the field with regular travel throughout the UK and some travel to MEA. The sole goal of this function is to support the Dealers and customers with diagnostics, and repairs to CNH Agricultural equipment.
Key Responsibilities:
• Customer and Dealer satisfaction is key.
• Regular field visits working with Dealers and Customers to perform detailed investigations and data capture on specific technical concerns and performance issues.
• Provide hands-on technical support to Dealers to resolve complex technical concerns and support with large repairs as required.
• Support with installations of flagship machines direct with customers.
• Support in preparation of machines
• Provide onsite and off-site technical support to Dealers and Customers.
• Preparation of concise technical reports.
• Coach Dealers on the most effective repair methods, use of technical information, enhanced diagnostic, Control Room and support tools to ensure customer satisfaction.
• To support Service Technical Specialists (Product Specialists), and Area Technical Managers in problem resolution with customers machines.
• To prepare and deliver training as required to the network and customers.
Key Competencies:
▪ Be self-motivated, proactive and have a solid practical understanding of technical diagnosis and problem solving.
▪ Enthusiasm with an inquisitive nature and willingness to take responsibility for own performance.
▪ Must be willing to work in a flexible, dynamic environment.
▪ Proven hands on practical skills with ability to work confidently in a workshop environment.
▪ Proven ability to work in a team environment, with excellent customer service skills.
▪ College qualification in Engineering/Mechanisation or related discipline highly desirable.
▪ Proficiency in Microsoft Office programs and able to learn various Company systems.
▪ A full clean driving licence.
▪ French language preferable
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