Quality

COMPANY PROFILE:

CNH Industrial is a global capital goods company specializing in equipment and services for Agriculture and Construction. The Company operates commercially through its brand portfolio which includes Case IH, New Holland Agriculture, Steyr, CASE and New Holland Construction Equipment. More information can be found on the corporate website: www.cnhindustrial.com

• Interact with the EMEA Dealer & Customer Support organization (D&CS) within the markets and the Brands & Precision Solutions teams on Autoguidance and Precision Farming application and utilization.

  • Provide answers/resolutions to technical questions (ASIST, phone, personal contacts).
  • Provide official answers/resolutions to technical and commercial concerns (SB, SNU, Knowledge Base).
  • Visit the field to investigate specific concerns on Autoguidance and Precision Farming, understand local market requirements, and gain better insight into customer problems and demands.
  • Promote the company’s customer-driven image and boost customer satisfaction and loyalty.
  • Provide local training where needed and work with central Training originators to continuously improve Technical Training.
  • Support markets by assisting in Technical Support/Brand meetings as the In-Field Quality representative.
  • Prepare and present concise feedback on product improvements and open concerns in dedicated, semi-annual, global Technical Information Conference (TIC) meetings.

• Interact with internal departments (Product Development Platform, Engineering, Production, Sales, Spare Parts, Warranty, Publication, Training):

  • Represent Technical Support in Current Product teams (Early warning/CPM – Current Product Management) & meetings with approved suppliers.
  • Represent all After Sales departments in Platform and Launch meetings (Global Product Development).
  • Recognize concerns, gather supporting information, consolidate and escalate technical concerns to In-Field Quality colleagues or directly to Current Product Teams & Engineering/Autoguidance equipment supplier.
  • Organize the installation of Items on Test and feedback to Current Product Teams/Engineering/approved supplier.
  • Escalate legal and safety issues and discuss within the Product Safety Committee.
  • Support Technical Publications with product-specific knowledge and experience.
  • Manage the recall of failed components for further investigation with Current Product Teams.

YOUR KEY COMPETENCES AND QUALIFICATIONS:

• Degree or equivalent in Electronic or Agricultural Engineering.
• ICT skills: familiar with Microsoft and specific company applications.
• Good experience and knowledge of Electrical/Electronic applications on agricultural machinery.
• Logical and rigorous problem-solving approach with a particular aptitude for electrical/electronic concern resolution.
• Experience operating agricultural machinery.

Preferred:

• Good customer service skills (customer relation management).
• High level of autonomy.
• High level of flexibility (international travel, seasonal effect on availability, weekend and evening stand-by during the season).
• Team player and problem solver.

Additional job requirements:

• Language skills: English + minimum 2 other European languages.
• In-depth knowledge of Guidance & Precision Farming applications.
• Skills in electronics and software applications.

WHAT WE OFFER YOU:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and international work environment.