Service and Support
CNH Industrial is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do. As a truly global company, CNH Industrial’s 37,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world through our core brands: Case IH, STEYR, New Holland Agriculture, CASE, and New Holland Construction.
The Warranty Administrator – Technical Oversight will provide leadership and technical oversight to the Warranty Claims Processing team. Ensure appropriate and legitimate processing of warranty claims through regular reviews and audits of submitted claims. Develop and deliver necessary training to claims assessors, dealers, commercial brands Field Service managers, and all other internal/external stakeholders. Review and adjudicate high dollar Delegation of Authority (DOA) claims and technically challenging claims. Support warranty process and system projects through design input and user acceptance testing. This is an office based position located in either New Holland, PA or Oak Brook, IL.
· Apply facts and resources to process high dollar, technical, or exceptional claims within delegation of authority guidelines.
· Prepare and escalate higher value or exceptional claims through the appropriate process.
· Control claim processing volumes to ensure claims processing meets service levels.
· Connect with dealers and/or Brand field organization on specific claim issues.
· Provide hands-on support, interpretation of warranty policy, implement standardized methodologies for claim adjudication processes and procedures to improve quality and consistency, ad-hoc training for claims processing team.
· Provide dealer training as required including in-field and Webinar format.
· Work with the Warranty Team Lead to support administration of warranty policy, warranty claim audits, technical instruction on warranty claims, advise internal and external stakeholders, resolve dealer inquiries through WIT.
· Be the warranty subject matter expert to both internal and external stakeholders.
- Associate’s Degree or equivalent experience plus 2 years’ experience and knowledge of business practices or
- High School Diploma or equivalent experience plus 5 years’ experience with mechanical, automotive, agriculture, construction, dealership and/or claims experience.
CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information!
The annual salary for this role is $63,000 – $84,000 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal “EEO is the Law” poster and its supplement here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.
Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
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