Service and Support
CNH Industrial is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do. As a truly global company, CNH Industrial’s 37,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world through our core brands: Case IH, STEYR, New Holland Agriculture, CASE, and New Holland Construction.
The Field Technical Specialist ensures equipment productivity and uptime by troubleshooting complex technical issues with root cause problem solving skills to resolve.
Ideal candidate must be located in southern California or Arizona. Ideal location will be Scottsdale, AZ.
- Primary “In-Field” technical expert for assigned product lines
- Dealer support for complex, technical & developing product issues
- Identification and clear communication to escalate developing technical issues
- Clearly researched and dimensioned problem statements
- Support person for escalation, prioritization, and speed of resolution
- Identification and execution of in-field containment solutions
- Technical Help Desk (THD) Escalation Support
- Level 2 escalation support of THD during seasonal volume peaks
- Participate on Early Warning Teams
- Support Product Improvement Program (PIP) development and execution
- Consult to region brand teams as required for Customer Visits and Customer Satisfaction measurements
- Service Policy Administration
The qualified candidate will have:
- Bachelor’s Degree OR Associates Degree
- Technical knowledge and understanding of equipment business industry or desired specific product knowledge earned through 5+ years of related experience.
- Ability to travel up to 65%
The ideal candidate will have:
- Bachelor’s degree or equivalent experience
- Self-Starter with excellent technical problem-solving abilities and a proven track record for performing well in a fast-paced dynamic work environment with tight deadlines and changing priorities. Ability to be flexible and resilient
- Strong computer skills, negotiation skills, ability to prioritize, good verbal and written communication skills
- Demonstrated analytical skills and ability to develop customer and market insights
- Proven experience effectively delivering impactful projects in fast-moving environment with ability to influence all levels and work effectively across functions and geographies
- Experience with Electronic Service Tools
- Experience of Dealership Service Departments
CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information!
The annual salary for this role is $75,000 – $107,000 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal “EEO is the Law” poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnh.com.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
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