Service and Support

Regional Sales Technical Support – Construction Attachments

Job ID: 2938
Location: Hybrid, New Holland, PA, US
Job Family: Service and Support
Job Type: Permanent
Employment Type: Full Time

Un ingénieur et une ingénieure CNH observent une grande pièce d'un équipement industriel.
Un employé CNH regarde l'écran informatif d'une machine System KAPPA 1000H.
Un jeune homme porte un casque de réalité virtuelle et tient des contrôleurs de réalité virtuelle.
Quatre jeunes membres du personnel de CNH discutent dans une ambiance de travail décontractée.
Trois jeunes personnes diplômées travaillent ensemble sur un ordinateur chez CNH.

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About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.  

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

The Regional Sales Technical Support position is responsible for driving the commercial and technical success of the Construction Attachments business within the assigned region. The role ensures proper selection, installation, and performance optimization of attachments across all equipment applications. It combines technical expertise, product application knowledge, and commercial support to enhance sales effectiveness, dealer capability, and customer satisfaction. The position also acts as a key liaison between Regional Sales, Product Management, Engineering, and Global Sales Technical Support teams.

 

This position is a hybrid role and requires the employee to be on-site at a CNH facility at least three (3) days per week.

Key Responsibilities

Sales & Customer Support

  • Provide pre- and post-sales technical assistance to regional sales teams, dealers, and customers.
  • Support sales teams in the technical definition of offers, quotations, and tenders.
  • Participate in customer visits, trade shows, and product demonstrations.

Technical Application & Product Expertise

  • Ensure correct machine configuration, with the support of Product Management when needed.
  • Verify proper matching between machine and attachment to ensure optimal performance and safety.
  • Assist with machine and attachment settings, ensuring best-in-class performance for specific job applications.
  • Supervise or advise on attachment installation to meet technical standards and field requirements.
  • Act as the regional expert on product application, performance, and compatibility across various machines and job types.
  • Conduct and analyze productivity/job studies to provide value-based selling tools.
  • Collect field feedback and share insights with Product Management and Engineering to drive continuous product improvement.
  • Provide Product Portfolio support, including updates on new attachment models and applications and Support new product introductions

 Training & Communication

  • Develop and deliver technical and commercial training for internal teams, dealers, and customers, incorporating materials collected from the Attachments Engineering team.
  • Collaborate with Marketing and Product Management to align training content with promotional materials.
  • Keep technical documentation, training material, and competitive analysis up to date.

Experience Required

Education:

  • Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or a related technical discipline.

Experience:

  • Experience in Sales Technical Support, Application Engineering, or Product Support roles within the Construction Equipment or Heavy Machinery industry.
  • Proven experience with attachments, hydraulics, and machine-attachment integration.
  • Experience conducting field demos, product installations, and performance analyses.

Preferred Qualifications

  • Strong mechanical and technical aptitude related to construction equipment and attachments.
  • Analytical ability to perform productivity calculations and job efficiency studies.
  • Excellent presentation and communication skills.
  • Proficiency in MS Office.
  • Customer- and solution-oriented mindset.
  • Strong cross-functional collaboration skills.
  • Ability to work independently and handle multiple priorities.
  • Hands-on approach with willingness to travel frequently (regional and international).

Pay Transparency

​The annual salary for this role is USD $84,375.00 – $129,375.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

  • Flexible work arrangements
  • Savings & Retirement benefits
  • Tuition reimbursement
  • Parental leave
  • Adoption assistance
  • Fertility & Family building support
  • Employee Assistance Programs 
  • Charitable contribution matching and Volunteer Time Off

Click here to learn more about our benefits offerings! (US only)

 

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal « Know Your Rights » poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.

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