Service and Support
About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
The Field Aftersales Manager (FAM) will work to drive improvement of the Focused 5 areas: Customer First – Quality – Delivery – Safety – Profit by developing the 5 cultural beliefs of Customer First, Grow Together, One Team, Make It Simple, and Be the Best within their team. With that as the foundation they will support both dealers and customers within their assigned regions.
We are currently seeking a Field Aftersales Manager to join our team. In this role, you will provide aftersales parts and service support to assist Case IH/New Holland Agriculture dealers in maximizing the profitability of their dealerships and the company within their assigned territory The ideal candidate will be centrally located within the territory, preferably in OH or IN.
The Field Aftersales Manager will work collaboratively and cross-functionally with the regional field team to drive parts and service capability within the CNH Dealer network.
Key Responsibilities
Delivering the Focused 5 Key Results and develop the 5 cultural beliefs within their teams.
- Develop action plans and implement strategies to support and enhance the parts and service dealer capability within the assigned territory utilizing the defined Parts Performance Programs and Dealer Service Standards.
- Provide training and guidance to dealers on parts and service best practices, ensuring they have the knowledge and resources to meet customer needs effectively.
- Collaborate with dealers to identify areas for improvement and implement action plans to optimize parts and service operations.
- Monitor and analyze parts sales performance, identifying opportunities for growth and implementing initiatives to drive sales revenue.
- Collaborate with the sales and marketing teams to develop promotional campaigns and programs to drive parts sales and increase market share penetration.
- Establish better integration between CNH and customers through frequent visits with dealers to improve relationships with major and potential customers.
- Assist dealer to improve customer satisfaction scores with deployment of targeted training and best practices, new product launches, special tooling, establish key customer relationships with targeted contact management, and identify strategic account management.
- Act as a liaison between dealers and the company, communicating feedback, concerns, and suggestions to relevant departments to facilitate continuous improvement.
- Improve dealer service operational efficiency and profitability by analyzing service metrics, such as DAR/PDI, technician recovery rate, Product Improvement Program completion, technician recruitment, connected and non-connected services growth, etc.
- Stay informed about industry trends, market dynamics, and competitor activities to inform strategic decision-making and maintain a competitive edge.
- Provide regular reporting on key performance metrics, including parts sales, dealer service capability enhancement initiatives, and customer satisfaction levels.
Experience Required
- Bachelor’s Degree with 3+ years of experience in sales, project management, or business development
- OR Associates degree with 6+ years of experience in sales, project management, or business development
- Ability to travel frequently to visit dealers and attend industry events as needed (70%)
- Travel for this position may include up to three overnights per week
Preferred Qualifications
Demonstrated communication and negotiation skills and a self- starter that is results oriented
- Proficient with the MS Office Suite (Excel, Word, PowerPoint, and Outlook) and CRM software.
- Knowledge of dealership operations in the agriculture and construction equipment industry.
- Strong leadership skills with the ability to motivate and inspire dealer teams.
- Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships.
- Analytical mindset with the ability to interpret data and identify trends and opportunities.
- Results-oriented with a track record of achieving sales targets and driving business growth.
- Proven experience in aftersales management, preferably within the agriculture industry.
- In-depth knowledge of agricultural machinery and equipment, including parts and service requirements.
Pay Transparency
The annual salary for this role is USD $84,000.00 – $123,000.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
- Flexible work arrangements
- Savings & Retirement benefits
- Tuition reimbursement
- Parental leave
- Adoption assistance
- Fertility & Family building support
- Employee Assistance Programs
- Charitable contribution matching and Volunteer Time Off
Click here to learn more about our benefits offerings! (US only)
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal « Know Your Rights » poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.
Partager cette offre d'emploi
Nos équipes Ingénierie et Service technique
Examinez les incroyables et gratifiantes opportunités de carrière dans nos divisions ingénierie et service technique, où vous pouvez optimiser vos compétences et expériences, faire progresser votre carrière et répondre aux exigences de la clientèle avec des solutions novatrices.
CONSTRUISEZ UNE CARRIÈRE EN ACCOMPLISSANT UN TRAVAIL UTILE
Rejoignez-nous à l’avant-garde de la technologie de précision, de l’automatisation, de l’électrification et des carburants alternatifs. Faites partie d’une équipe qui fait la différence avec sa pensée novatrice et avec sa grande créativité.
