Service and Support

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.  

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

To raise and drive resolution of product issues being experienced by customers. Guide, setup and implement training of dealers & customers with the objective of building up of high customer satisfaction and creating dealer capability within After sales strategy formulations and adherence to CNH guidelines. Overall monitoring, adherence & control of all crop solutions related after sales plans for revenue

Key Responsibilities

Primary and Secondary duties:

• Customer complaints and satisfaction.

• Main function is to control, manage and grow total company after sales business. Tasked to increase Parts, Lubes and Service business, increase customer service levels, ensure compliance.
• Organizes work by reviewing daily requirements, checking, and gathering supplies. Completes vehicle service requirements Observing and reporting requirements to Dealer person on parts requirements/warranty issues/ replacement by original parts.

• Manage Dealer Service and Asist them on product concerns and parts problems, ranging from availability, identifying to quality customer queries, customer service and develop action plans to eliminate issues recurring.
• Check Tractors for any concerns/suggestions, road test, and components using testing devices to diagnose the problem in the vehicle.
• Helping dealers to diagnose the technical concerns reported at the dealership.
• Develop the Dealers manpower and trained them time to time based on products.
• Escalating the Technical Concerns to HO with analysis Reports.
• Ensure to improve the PDIs & Installations at the dealerships.
• Ensure the quality Service at the dealership to adopt the CNH Process.
• Increase the Tractor Reporting at the dealerships thru network & Service activities.
• Increase the Job cards and quality of Job cards at the dealerships.
• Ensure to have the availability of the genuine parts and Lubes at the dealerships.  
• Achieve the assigned Parts and Lubes Target.
• Ensure the warranty management & coupon utilizations at the dealerships.

Experience Required

2-9 Years’ experience in tractor or earth-moving equipment industry. Knowledge of service procedures, field failures and product enhancement cycle.

Preferred Qualifications

BE / Diploma in Mech. /Automobile Engineering

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs 
• Charitable contribution matching and Volunteer Time Off