Sales and Marketing

COMPANY PROFILE:

CCNH Industrial is a global capital goods company specializing in equipment and services for Agriculture and Construction. The Company operates commercially through its brand portfolio which includes Case IH, New Holland Agriculture, Steyer, CASE and New Holland Construction Equipment. More information can be found on the corporate website: www.cnhindustrial.com  

PRIMARY FUNCTION:

• Responsible for supporting CNH in launching new products in the markets to achieve company’s cash-flow targets.
• Represent Product Support (Technical Information and Parts Catalog) at launch milestones reviews.
• Ensure literature constant update in alignment to Current Product Management (CPM) process.
• Provide essential information and tools to CNH dealers’ network to support our customers and achieve best in class service support levels to drive customer satisfaction and increase market share.
• Plan the projects to ensure technical information is on time, accurate, and cost effective to meet product launch requirements to support dealer network, customers and CNH internals.
• Coordinate the activity external suppliers in preparation of service literature.

ESSENTIAL RESPONSIBILITIES:

• Provide feed-back on Network literature queries and promptly cure them with required updates.
• Estimate effort needed to produce literature for a new product launch, based on preliminary information available by platform and engineering at the early milestones and refine the estimation across the sequent phases of the program.
• Detail planning of activities by developing estimated hours, resource requirements, purchase orders release and tracking.
• Report progress for projects of responsibility to ensure completion of projects as scheduled, fulfilling all requirement of the Global Product Development (GPD) process.
• Define Product / Document structure in the authoring system.
• Provide reports/audits measuring quality on contents authored by internal authors or external suppliers.
• Proactive communication with Platform to ensure Technical Information and Product Support activities are aligned with product launch plans.
• Continuously monitor available Company systems to gather up to date information from Platform, Engineering, Testing, Homologation, Manufacturing, Quality and Product Support, Parts & Service to ensure that each product update is properly captured and fully documented.

• Procure the units needed and arrange the workshop sessions to test and document the service procedures.

• Electrical and Hydraulic schematics knowledge to support and develop the technical publication.

QUALIFICATIONS/REQUIREMENTS:

• Bachelor’s degree in mechanical or electrical engineering, or equivalent experience.
• Project Management skills.
• Deep knowledge of Engineering Bill of Material, Product Offering, electrical and hydraulic schematics, technical drawings.
• Language skills: Italian and English (spoken and written).
•    Knowledge of standard Microsoft software (specially Excel, Power Point) and other CNH tools like ePARTS, eTIM, DMC, Iview, Teamcenter, MS Dynamics.
• Ability to read correctly Operators/Service manuals and Parts catalog.
• Team player and problem solver.
• High level of autonomy.
•    Used to work in digital environment to achieve synergies in our processes.

OTHER INFORMATION

• Appreciated 5 years mechanical, electrical and /or hydraulic technical experience.
• Appreciated 3 years background within Product Development, Quality or Product Validation.
• CNH or industry product knowledge.