Service and Support
CNH Industrial is a world-class equipment and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands: Case IH, New Holland Agriculture and STEYR, supplying 360° agriculture applications from machines to implements and the digital technologies that enhance them; and CASE and New Holland Construction Equipment delivering a full lineup of construction products that make the industry more productive. Across a history spanning over two centuries, CNH Industrial has always been a pioneer in its sectors and continues to passionately innovate and drive customer efficiency and success, driven by its purpose of Breaking New Ground. As a truly global company, CNH Industrial’s 35,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world.
The Technical Support Specialist — Tractors provides technical support to CNH Employees, Dealers, and Customers. You will be a team member within the North American Product Support organization. These Teams have three primary roles within the North American CNH Industrial commercial operations: Provide expert technical advice to dealership service department technicians and CNH Industrial Field Service people; help improve reliability and serviceability of CNH Industrial products; author and maintain service information and solutions into the ASiST Knowledge database for Dealers to reference.
This position is eligible for a hybrid work schedule and is located in Casa Grande, AZ.
- Diagnose and trouble-shoot a variety of tractors within the CNH product portfolio
- Use mechanical and electronic test equipment to interpret fault codes, and operating parameters
- Interpret operating parameters for acceptable vehicle performance
- Answer technical questions from CNH dealers or from CNH Field Service people using personal knowledge, experience, and available reference sources in a timely and urgent manner
- Provide solutions consistently with CNH objectives, while also being attentive to the cost of repairs
- Maintain positive and constructive relationships with Engineering and Technical Publications employees
- Provide regular feedback of current issues that dealerships are experiencing with CNH equipment
- Act as « product expert » on your assigned products
- Document all technical questions and data to be used for future reference by other Technical Support Specialists
- Create additional technical troubleshooting documents in the self-help database
- Delivery to CNH Product Quality, Engineering and Manufacturing to improve reliability and serviceability of CNH products
Annual base salary range for this role is $70,500 – $103,400 USD. (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
- Bachelor’s Degree, preferably in Mechanical Engineering, Ag Engineering Technology, Industrial Engineering, Ag Systems Technology, or Engine Technology.
- Minimum three (3) years of technical experience with mobile equipment.
- In lieu of a Bachelor’s Degree will accept an Associate’s Degree and 5+ years of technical experience with mobile equipment
- Minimuim two (2) years’ experience working mechanically with agriculture equipment, construction equipment and/or heavy trucks
- Prior experience using Microsoft Office programs such as Outlook, Word and Excel as part of your daily business activities.
- Ability to travel up to 10%
CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information!
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal « EEO is the Law » poster and its supplement here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.
Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
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