Parts

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.  

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

The Team Leader/Warranty Coordinator is responsible for overseeing the operations of the Technical Analysis Center (Parts Recall Center), ensuring the accurate and efficient processing of warranty claims and related analyses. This role plays a critical part in validating warranty claims, coordinating technical investigations, supporting cost recovery, and driving quality improvement initiatives.  As a key reference point between internal departments, dealers, and suppliers, the Warranty Coordinator ensures alignment with the company’s quality goals and financial recovery strategies. By maintaining rigorous standards in claim validation and fostering clear communication across stakeholders, this role directly contributes to enhancing product reliability and customer satisfaction.  Hybrid Work Flexibility: Enjoy the best of both worlds with our hybrid work model—three days onsite in New Holland, PA, and two days remote. This structure supports collaboration and team connection while offering flexibility to balance work and life. 

Key Responsibilities

• Process and track warranty claims in compliance with company policies and procedures.
• Maintain accurate and current records of claims, statuses, and supporting documentation.
• Communicate with customers to provide claim updates and resolve related issues promptly.
• Analyze warranty data to identify trends and recommend process or product improvements.
• Collaborate with cross-functional teams—including Customer Service, Product Support, Supplier Warranty, and Quality—to address recurring issues and escalated claims.
• Lead daily operations of the Failure Analysis Technical Center, ensuring efficient workflows and timely issue resolution.
• Monitor team performance and KPIs, ensuring adherence to processes and identifying opportunities for continuous improvement.
• Support strategic initiatives such as supplier recovery, root cause analysis, and quality assurance by ensuring timely and accurate data sharing.
• Manage training programs and maintain up-to-date policy and dealer manuals.

Experience Required

Bachelor’s degree in Engineering, Business Administration, or a related technical field, with over four years of experience in Warranty Management, Quality, or Technical Customer Service. Demonstrated leadership in technical or automotive environments, supported by strong analytical, problem-solving, and organizational skills. Known for excellent communication, interpersonal, and presentation abilities, with a proactive, solution-oriented mindset. Skilled in managing multiple priorities and stakeholders, and experienced in failure analysis, warranty processes, and supplier quality. Adept at translating complex technical information into clear, actionable insights for diverse audiences.

Preferred Qualifications

Ideal candidates will have experience in the agricultural, construction, or automotive industries, along with familiarity in ERP or CRM systems such as SAP or Salesforce. Proficiency in data analysis tools like Excel, Power BI, or Tableau is highly valued. Certifications such as Six Sigma, CQE, or PMP are advantageous. Strong technical writing skills, experience collaborating with suppliers, and knowledge of industry standards (e.g., ISO 9001) are also preferred. Multilingual abilities and prior customer-facing experience are considered assets.  Familiarity with failure analysis, warranty processes, or supplier quality management is highly desirable.  An advanced degree in Engineering, Business Administration, or a related field is a plus. 

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs 
• Charitable contribution matching and Volunteer Time Off