Service and Support
CNH Industrial is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do. As a truly global company, CNH Industrial’s 37,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world through our core brands: Case IH, STEYR, New Holland Agriculture, CASE, and New Holland Construction.
Do you enjoy providing best-in-class customer service? Do you thrive in a fast-paced environment?
The Customer Care Call Center Agent with CNH Industrial will give you the opportunity to put our customers first and provide support in finding them solutions they are looking for. We are looking for an adaptable and professional team member to join us!
This position can be performed 100% remote and located anywhere in the continental United States.
• Conversing with customers and dealers daily, using written and verbal methods to address and resolve inquiries regarding CNH and it’s products,
• Problem solving in an efficient manner, working with internal personnel to come to resolutions while maintaining an empathetic perspective when speaking to our customers.
• Suggest additional and/or alternate products or services; along with pricing, availability, etc.
• Interaction with not only customers, but dealers, our field representatives, and internal personnel to convey pertinent status updates and any other vital information.
• Engage intercompany contacts to assist with complex issues and customer complaints.
• Ensure that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively through accurate conflict resolution.
- HS Diploma or equivalent experience and at least two (2) years’ of experience in a customer service and/or administrative role. Experience should include daily work within a Windows base operating system using Microsoft Office suite.
- Must be able to type at least 45 WPM
- Must supply own Internet connectivity with a minimum of 10Mpbs unless able to work from a CNH established facility
- Ability to work between the hours of 9:30AM and 6:00PM CSTMonday through Friday with schedule flexibility
CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information!
The annual salary for this role is $45,000 – $66,000 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal « EEO is the Law » poster and its supplement here.
CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at narecruitingmailbox@cnhind.com.
Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.
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