Engineering and Technical

ICT Support Intern

Primary Function

• Provide ICT operational support and administration of processes and procedures related to use of ICT systems and services.
• Update, manage and maintain asset databases, tracking and managing changes and planning refresh programs.
• Provide cover for ICT Managerial activities and support to central ICT projects and initiatives, as required

Dimension

• Support to CNH Industrial businesses, across 4 sites with approx. 800 PC users, accessing local and centrally based systems.
• Support of Telephony, including 600 mobile phones (including Android Smartphones), plus 100 mobile broadband devices.

Essential Responsibilities

Servers

• Test and apply appropriate updates and patches
• Manage user access to server data, printers and services.
• Manage security, auditing and server space allocation.
• Monitor and manage scheduled processes, batches
• Manage and monitor backups, ad-hoc restores, define disaster recovery policies

UK Application Support and Management

• Monitor status, carry out problem determination, liaise with supplier, apply patches and fixes.
• Work for Application Maintenance providers to implement changes and carry out Problem Determination
• Support users and facilitate their access to local systems

Support on ad-hoc projects

• Engage with ICT colleagues and the business, define deliverables and scope, engage and manage external suppliers as required.
• Problem determination/resolution/escalation regarding project changes, installation and on-going developments
• Communication, advice and consultancy to users, management, suppliers and central teams.
• Changes. Assess changes and risks. Define contingency plans and liaise with users.

Security management. Ensure that appropriate policies and procedures are in place and adhered to. Communicate security policies when appropriate.

Job Specification

Impact
ICT services are essential for the organization and staff to carry out their daily business. Loss of service can have severe impact, from loss of production systems (manufacturing), whereby 100s of people are unable to work, to the isolation of the field based person who has lost data or voice services and is unable to work. It is essential to ensure maximum availability of ICT services.

Maintaining and administering the Asset DB enables us to keep track of resources and control ICT costs and ensure the right tools are being provided.

Communication

ICT services are utilized by almost all individuals in the company, so communication verbally, face to face, by phone or by email

is expected.

Many services are managed and maintained by external service providers. This requires managing those resources:

running through problem determination and diagnostic processes, ensuring they meet agreed SLAs, escalating where SLAs are not

met or urgency prevails.

Ensuring documentation, processes and procedures are in place for ICT colleagues and end users will reduce the need for repeated interventions and explanations.

Requirements (including education, competences & years of experience):

Qualifications in an ICT related discipline, preferably with experience in an ICT Operational role.

NOTE: This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities or physical requirements of the incumbent.  Incumbent may be asked to perform other duties as required.

Start Date – ASAP

Location – Office Based – Cranes Farm Road, Basildon, SS14 3AD