Service and Support
About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
As a Field Service Representative, you will be highly customer-focused and action oriented in the world of Construction Equipment. Our growing team is looking for someone who is excited to support the dealer service teams to ensure customer productivity, uptime and profitability by providing necessary service levels and managing relationships for Case Construction. Ideal candidate lives in southern California or Nevada.
Key Responsibilities
Evaluate dealer capabilities, and work to develop a service action plan by comparing dealer current state to dealer standards, while examining future needs based on projected business growth.
• Work with national accounts to provide assistance, reduce downtime and provide training.
• Evaluates dealer service personnel and training needs.
• Initiates action plans based on results of investigation, by comparing knowledge, skills and abilities of current personnel to those required for dealer business growth.
• Provide dealer, customer service and product warranty training.
• Evaluate warranty impact on dealer performance and customer satisfaction in territory, while reviewing data on product failures and cost of warranty claims, with ultimate goal to resolve product failures and increase product uptime.
• Resolve product quality or performance issues for customers and dealers within specified timeframe. Call out to Region Service Manager, as appropriate, by providing direct and indirect technical problem-solving skills.
• Assist Region Service Manager in providing technical feedback from the field to manufacturing, marketing and engineering on dealer/customer issues, and serves as member of sales pursuance team.
• Establish and maintain ongoing positive relationships with customers to secure and develop their future business.
• Provides training to field service technicians, dealers, and customers on products and services, including preventative maintenance and configurations that may favorably impact performance.
• Provides technical feedback from the field to manufacturing, marketing and engineering on dealer/customer issues, and serves as member of sales pursuance team.
• Other related duties as assigned.
Experience Required
- Bachelor’s degree in Engineering, Business, or Marketing
- A minimum of 3 years of work experience with off-road equipment with a focus in aftermarket support
OR
- Associate degree in Engineering, Business or Marketing
- A minimum of 6 years of work experience with off-road equipment with a focus in aftermarket support
OR
- High School Diploma / GED
- A minimum of 8 years of work experience with off-road equipment with a focus in aftermarket support
Pay Transparency
The annual salary for this role is USD $84,000.00 – $129,000.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
- Flexible work arrangements
- Savings & Retirement benefits
- Tuition reimbursement
- Parental leave
- Adoption assistance
- Fertility & Family building support
- Employee Assistance Programs
- Charitable contribution matching and Volunteer Time Off
Click here to learn more about our benefits offerings! (US only)
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal «Know Your Rights» poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
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Nuestro equipo de ingeniería y técnica
Explora oportunidades de carrera interesantes y gratificantes en nuestros departamentos de ingeniería y técnica, donde podrás desarrollar tus habilidades y experiencia, hacer avanzar tu carrera y satisfacer las necesidades de los clientes con soluciones innovadoras.
CONSTRUYE UNA CARRERA HACIENDO UN TRABAJO QUE DEJA HUELLA
Trabaja con nosotros en la vanguardia de la tecnología de precisión, la automatización, la electrificación y los combustibles alternativos. Sé parte de un equipo que marca la diferencia con su forma de pensar innovadora y su creatividad inspirada.
