Service and Support
About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
- Carry out PDI/Commissioning and mandatory services of Case products in assigned area
- Render warranty services to machines in assigned area within company guidelines
- Repair breakdown machines at site with right tools and gauges
- Maintain MTTR (Mean time to response & restore) as per company norms, by providing timely support to the customers.
- Generate revenue streams in parts, service and lubes as per set targets.
- Establish key customer relationships with targeted contact management and on-site customer visits as per monthly/quarterly and annual plans.
- Collect customer testimonials (written and video) about good product performance and after sales support every month.
- Conduct service camps & operator meets as per set targets ,Execute AMC services to machines under contract management
Key Responsibilities
Background Information and Main Activities: –
- Responsible for the restoration of equipments to achieve more availability with optimum spares used.
- Responsible for fault finding, troubleshooting and maintenance of all CASE products.
- Reducing equipments breakdown period by continuous monitoring of equipment condition by scheduled inspection and alert customers before potential problems.
- Responsible for all activity of after sales service for the area.
- Support to repair and trouble shooting of equipment.
- Maximize retention of existing customers thru quality service.
- Submit technical reports in THD with accurate analysis and photos.
- Provide information on competition machines
- Generate leads during service activities for machines sales
- Educate and train customer and operators during visits
Experience Required
Preferred Qualifications
What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
- Flexible work arrangements
- Savings & Retirement benefits
- Tuition reimbursement
- Parental leave
- Adoption assistance
- Fertility & Family building support
- Employee Assistance Programs
- Charitable contribution matching and Volunteer Time Off
Compartir este empleo
Nuestro equipo de ingeniería y técnica
Explora oportunidades de carrera interesantes y gratificantes en nuestros departamentos de ingeniería y técnica, donde podrás desarrollar tus habilidades y experiencia, hacer avanzar tu carrera y satisfacer las necesidades de los clientes con soluciones innovadoras.
CONSTRUYE UNA CARRERA HACIENDO UN TRABAJO QUE DEJA HUELLA
Trabaja con nosotros en la vanguardia de la tecnología de precisión, la automatización, la electrificación y los combustibles alternativos. Sé parte de un equipo que marca la diferencia con su forma de pensar innovadora y su creatividad inspirada.
