Service and Support
About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
The Supplier Warranty Expert manage and support to maximize the supplier warranty recovery by assessing high-value claims, conducting technical failure analysis, and ensuring compliance with supplier agreements. This role serves as a technical authority and liaison between internal teams, suppliers, and dealers to drive warranty cost recovery and continuous product improvement.
Enjoy the Best of Both Worlds with Our Hybrid Work Model!
Join us in a dynamic hybrid role that offers the flexibility of three days onsite and two days remote each week from our offices in New Holland, PA. Whether you prefer the energy of a city office, the collaboration of an operations hub, or a quieter setting, we provide location choices to support your work style. Join a team that values flexibility, collaboration, and a healthy work-life balance.
Key Responsibilities
- Assess and review high-value warranty claims from both technical and policy perspectives.
- Approve or reverse payments and initiate recovery actions with suppliers
- Enforce supplier warranty agreement terms and manage escalations.
- Support dispute resolution related to debit memos and claim settlements via the Supplier Portal.
- Conduct detailed failure analysis of components and assemblies.
- Provide root cause reports to support warranty recovery and product improvement.
- Offer high-level technical support to dealers, suppliers, and internal warranty teams.
- Guide and mentor the claim assessment team on technical and policy matters
- Use CNH systems (e.g., telematics, parts diagrams, specifications) to validate failure modes and assign responsibility.
- Support epidemic failure identification and validation for supplier recovery.
- Complete training on the Warranty Module in the Supplier Portal.
- Ensure compliance with internal processes and supplier agreements.
Experience Required
- Bachelor’s degree in Mechanical Engineering, Automotive Engineering, or a related technical field
- 5+ years of experience in warranty management, supplier quality, or technical service roles.
Preferred Qualifications
- Strong knowledge of failure analysis techniques and root cause methodologies.
- Experience working with suppliers and managing technical disputes.
- Proficiency in interpreting technical drawings, specifications, and using diagnostic tools.
- Familiarity with telematics systems and warranty management platforms.
- Excellent communication and negotiation skills.
- Ability to work cross-functionally in a global, matrixed organization.
Pay Transparency
The annual salary for this role is $72,750 – $106,700 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
What We Offer
At CNH, our people are at the heart of everything we do. That’s why we offer a comprehensive benefits program designed to support your health, well-being, and long-term success. From competitive compensation to flexible work arrangements and opportunities for continuous development, our benefits reflect our commitment to creating an environment where employees feel supported and empowered—both personally and professionally. We believe that when you’re given the tools to thrive, you can drive meaningful impact. At CNH, you’ll not only find the resources to succeed today—you’ll find the foundation to grow a career and build a future.
Click here to learn more about our benefits offerings! (US only)
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal „Know Your Rights“ poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.
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Unser Team im Bereich Ingenieurwesen & Technik
Entdecken Sie die interessanten und vielversprechenden Karrieremöglichkeiten in unseren technischen Abteilungen, wo Sie Ihre Fähigkeiten und Erfahrungen erweitern, Ihre Karriere vorantreiben und die Bedürfnisse unserer Kunden mit innovativen Lösungen erfüllen können.
BAUEN SIE SICH EINE KARRIERE MIT BEDEUTENDER ARBEIT AUF
Arbeiten Sie mit uns an vorderster Front in den Bereichen Präzisionstechnik, Automatisierung, Elektrifizierung und alternative Kraftstoffe. Werden Sie Teil eines Teams, das mit innovativem Denken und inspirierter Kreativität etwas bewegt.
