Quality

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.  

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

The candidate provides professional, centralized technical support to all markets & regions on a global basis, acts as the interface between the markets & brands and the CNH Industrial organization, and represents the voice of the customer from a Quality perspective within CNH Industrial for their designated Product Ranges. She/He is also responsible for driving the root cause analysis and resolution process in conjunction with the Current Product Management team.

Key Responsibilities

• Lead current product improvements through interactions with the internal departments (Product Platforms, Engineering, Manufacturing, Spare Parts, Warranty, Technical Publications, and Training):
• As lead of the Current Product Management (CPM) process, identify and correctly prioritize field Quality & Reliability issues/projects and guide the CPM cross functional team to develop action plans to drive fix action and improvements, ensuring those projects are completed successfully, on time and within budget.
• Lead CPM meetings.
• Create and maintain Quality & Reliability Roadmaps for assigned product lines. Develop action plans to achieve short and long-range improvement targets.

Experience Required

• Requested:

  • Technical background with experience in a technical service or engineering related activity
  • Degree in Engineering (or equivalent)
  • Analytical skills (preferably with knowledge of statistical tools)
  • Logical and rigorous problem-solving approach and experience with problem solving tools
  • High level of autonomy / self-starter with ability to drive results
  • Team player
  • Expert in Microsoft Office  
  • English fluent written and spoken

  Preferred:

  • Good customer service skills (customer relation management)
  • Aptitude for structural, hydraulic and electrical/ electronic concern resolution
  • Good level of flexibility (National and international travel, seasonal effect on availability)
  • Collaboration skills with both internal and external stakeholders
  • Excellent communication skills

Preferred Qualifications

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs 
• Charitable contribution matching and Volunteer Time Off